FlyHalifax.com

Travellers with Special Needs

Halifax Stanfield International Airport is committed to making the facility as easy to use as possible for people with disabilities and special needs. It is barrier-free, with wheelchair accessibility to all areas of the terminal building, as well as other various accessibility features. They include:

Accessible Local Transportation

NEED-A-LIFT Transportation Services
Need-A-Lift provides wheelchair accessible bus and taxi service to Metro and surrounding areas. At least 24 hours notice is required. Reservations may be made by clicking here to complete the online request form or by calling 902-222-LIFT (5438).

Taxi Services
Rimple Dhunna - Yellow Cab (Rooflight A07) - Phone 902.489.1489 or email rimplekdhunna@yahoo.com
Ben Bella - Casino (Rooflight A02) - Phone 902.877.0899
Mark Weston - Casino (Rooflight A05) - Phone 902.441.4413

Car Rentals
Passengers interested in renting vehicles with accessible services/features should contact the rental car company directly for information. 

Click here for more information about accessible transportation and travel across Canada.

Arrival and Check-In

• The terminal building has four slow moving revolving doors - two in the check-in area and two in the arrivals area.
• All doors are equipped with automatic push bars.
• All ground transportation agencies have lowered check-in counters.
• The terminal building has an accessible “Ask Me” Kiosk, which includes flight information, maps, etc.
• All ATMs are equipped with tactile markers.
• Accessible shuttle transportation to and from the terminal building to the parking lot is available.
• Passengers requiring an escort to provide special assistance through secured areas to boarding gates/areas must contact their airline directly to request a temporary boarding pass.

Designated Relieving Area

There is a designated relieving area for service animals located outside the terminal building, beside the parkade. To access the area, take the centre tunnel exit which is located near security/lost and found. 

Personal Assistance at the Airport

Halifax Stanfield International Airport is proud of its Volunteer Host Program made up solely of volunteers. Our Tartan Team provides a warm and friendly welcome, and are easy to spot in their Nova Scotia tartan vests.

• Volunteers are on site most days of the week from 8:00 a.m. to 8:00 p.m.
• Volunteers provide information and directions related to facilities, services and retail stores.
• Wheelchairs are available by making prior arrangements directly with your airline.

Prearranged Special Needs Assistance

People who have a special need may request assistance on a prearranged basis.  A minimum of three weeks notice is required. Please email your request to info@hiaa.ca or you may contact us directly at 902.873.1434. Please include the following information:

Name of traveller
Telephone, cell phone, email address 
Nature of special needs assistance
Name of person arranging assistance (if different from above)
Telephone, cell phone, and email address
Airline and flight number
Time of arrival at airport curbside
Vehicle description (type, make of vehicle, colour)

Please note:  Arrival time must be accurate.  If you do not arrive at the prearranged time assistance will not be available.

We strongly suggest that you also contact your airline ahead of time regarding your special needs.

TTY Phones

• You will find one TTY at the Visitor Information Centre 902.873.1224 and another TTY at the Business/Hotel Reservation Kiosk.
• There are nine TTY public telephones throughout the terminal building.
• All public telephones are wheelchair accessible and have volume controls.

Finding your way around

• All signs are positioned to avoid glare or shadows.
• All signs have contrasting colours and meet width and height guidelines.
• All signs have sans serif letters and Arabic numbers.
• Tactile markers are located in all elevators and escalators.
• Contrasting colour and grading is used between the walkways and waiting areas on the second level departures area.

Washrooms

All washrooms at Halifax Stanfield International Airport are wheelchair accessible. You will find them in the following areas:

Check-In/Ticket Counters
Food Court/Airport Square
Domestic Arrivals Area
International Arrivals Area
Departures Level – Gate 16
Departures Level – Gate 20
Departures Level – Gate 23

All private family washrooms, with the exception of the one near Gate 20, are also fully accessible.

Other Accessibility Features

If it’s necessary for someone with special needs to become familiar with the airport, Halifax International Airport Authority provides familiarization tours free of charge.

If a fire alarm is activated, special ceiling lights inform the hearing impaired.

For more information about accessibility features at other airports across the country, visit the Canadian Transportation Agency’s Passenger Terminal Accessibility section of their web site.